Evan had three main frustrations
For our research, we conducted eight user interviews, one contextual inquiry, and multiple iterations based on six paper prototype usability tests and two digital prototype usability tests. Based on the feedback we have received, we wanted to create a mobile application that minimized all of Evan’s frustrations:
Introducing EVO’s newest app with all of the above features. We implemented the trip estimator before Evan booked his trip, the trip history feature integrated in the information tab, and the ability to split fares with his friends after the trip is completed and he had locked his doors.