Background and Challenge

Taski is a service that connects students to employers for short term jobs and small tasks and was founded by two students from The Next Big Thing program. Taski was in the developmental phase when we presented with this project and required a user flow for the two types of users: people looking to do paid tasks and people looking to hire.

In Collaboration with Chris Ulmer (UX Strategy), Divya Rashmi (UX strategy), Paul Watabe (Project Management) and myself, (User Research and UI design)

taski_processtaski_process

LEFT to RIGHT: Concept Mapping, questions to consider for the app, finding the common goals for the two types of users, putting together an affinity diagram from our interviews and surveys

The Research

Research involved interviewing employers and people looking for short term work to generate enough data to define the needs for user flows for these two user groups. Surveys were also created to gather more information from both types of users in terms to find out what would benefit them and how. Planning of the user flow design included creating specific personas, user scenarios, storyboards, and user journey maps. Paper prototypes were conducted before a digital prototype was created.

 

The Personas

Since we needed two different flows, we needed to create two personas- Employer and Tasker. Employer can be identified as a person or organization who seeks potential immediate temporary staff to perform tasks in accordance to the Employer's request. Tasker is someone who seeks the opportunity for very short-term temporary employment with no long-term commitment for some financial gain.

*Persona images were from Flickr's creative common images

Jordan Watts -Tasker

Jordan is a full time engineer student and uses student loans to pay for his tuition and expenses for living on campus and is looking to make some income that will work for his busy school schedule.

     User Goals
 ・Find a method to make some income that is flexible to his school schedule
 ・Gain some sort of work experience relevant to his current skill sets

      Frustrations
 ・ Can’t afford to hold down a part time job at this point of his post secondary career
 ・ Student loans are just enough for his living expenses and is tight

Ben Reilly-Employer

Ben is a Events Services Manager who oversees events at various locations throughout the city and is also involved in arranging event staff.

     User Goals
・ Rewarding reliable, trustworthy employers
 ・ Ensure a great customer experience

 

      Frustrations
・ Poor customer service
 ・ Being short staffed for busy hours

 

 

The Result

These are the final sequence for the main components of the flows for the employer and tasker in med-fidelity.

 

TASKER USER FLOW

1 | Sign-Up

2 | Browse Tasks

3 | Apply for Task(s)

4 | Conclude Task to Receive Payment

[unex_ce_button id="content_wjtssuoiw,column_content_phxvbd4ga" button_text_color="#ffffff" button_font="semibold" button_font_size="15px" button_width="auto" button_alignment="center" button_text_spacing="2px" button_bg_color="#27c294" button_padding="15px 60px 15px 60px" button_border_width="2px" button_border_color="#27c294" button_border_radius="0px" button_text_hover_color="#27c294" button_text_spacing_hover="2px" button_bg_hover_color="#ffffff" button_border_hover_color="#27c294" button_link="https://projects.invisionapp.com/share/S44XJIP6J#/screens" button_link_type="url" button_link_target="_blank" has_container="" in_column="1"]VIEW TASKER PROTOTYPE[/ce_button]

EMPLOYER USER FLOW

1 | Sign-Up

2 | Post a Task

3 | View Tasker Profile & Assign Tasker

4 | Confirm Task Completion and Pay Tasker

[unex_ce_button id="content_wjtssuoiw,column_content_hdpsh0b40" button_text_color="#ffffff" button_font="semibold" button_font_size="15px" button_width="auto" button_alignment="center" button_text_spacing="2px" button_bg_color="#27c294" button_padding="15px 60px 15px 60px" button_border_width="2px" button_border_color="#27c294" button_border_radius="0px" button_text_hover_color="#27c294" button_text_spacing_hover="2px" button_bg_hover_color="#ffffff" button_border_hover_color="#27c294" button_link="https://projects.invisionapp.com/share/C44X6Q12M#/screens" button_link_type="url" button_link_target="_blank" has_container="" in_column="1"]VIEW EMPLOYER PROTOTYPE[/ce_button]