Kater is a ride on-demand user based in B.C. where users can request a ride within the vicinity to get to point A to point B with ease.
Kater needed a blueprint of an initial release of an online operation center where the super admin would be able to oversee, control and coordinate all the ongoing activity & interactions that would occur in both the driver and client applications. They also need to access administrative functions which include in-app bills and payments.
I was responsible for the full design process of the Kater Operation Center. I built the information architecture and worked with the project manager and customer service team on feature prioritization based on software releases.
We began the process with a card sorting session where we invited our intended users to group the set of features they believed would be necessary based on sequential product releases. This exercise helped us prioritize and gave clarity across the board on what the MVP needed to have for the initial release. We also kept in mind that the design of the Operational Centre needed to be adaptable when additional features are added in conjunction with future product release.